Are you accepting new clients?
Yes! We are currently accepting new clients. Please reach out to us to schedule an appointment.
If you are a new client, we request that you call us or utilize our online booking tool to schedule your first appointment. Please have your photo ID and insurance card ready to send by text or email. We require this information prior to confirming your appointment.
What do I need to know for my telehealth appointment?
You will receive an email and/or text reminder 24 hours prior to the telehealth appointment with a direct link to our HIPAA compliant video platform. We recommend that you test your internet at least 5 minutes prior to your appointment time. Please reach out to us if you experience any difficulties – we are here to help!
Are you offering in person appointments?
Yes! For our clients located on Oahu, we are conveniently located in downtown Honolulu at the end of Bishop Street (across from Aloha Tower).
We are also offering telehealth appointments for HI, NY, and SC-based clients.
Will everything I say be confidential?
We understand that one’s mental health treatment can be one of the most private parts of your journey. We are ethically and legally bound to keep everything you say confidential, unless we have your explicit permission on a signed Release of Information form. The only exception to this rule is if you are a danger to yourself or others. In this case, we work with you to keep you and/or loved ones safe.
How do I contact you?
For returning clients, please use the secure message option on SimplePractice to contact us.
You may also reach us by phone at (808) 698-7796 (phone call only, please no texts).
Alternatively, new or returning clients may also email us at aplasko@psychotherapyhawaii.org but please remember that Psychotherapy Hawaii cannot guarantee that your email is encrypted or HIPAA compliant when you send emails to us.
Please note, we will respond to routine, non emergency needs during our business hours, Monday-Friday, 9am-6pm.
In case of an emergency, please call 911, or go to your nearest emergency room.
How much does therapy cost?
Our fee for a typical 50-minute therapy session is $175. This amount will be billed directly to your insurance, and you will be responsible for the outstanding co-insurance or co-payment amount.
Please note, if you are located in New York or South Carolina, we do not accept insurance.
(We do offer a sliding scale fee starting at $125, based on income)
What is my copay?
Copay and coinsurance amounts differ based on the insurance holder and plan type. We may be able to check your copay or coinsurance amount, but this can also be verified by calling the number on the back of your insurance card. Copay and coinsurance amounts are due at the time of service. However, if we are unable to verify the amount prior to your appointment, we will send you an invoice monthly for any outstanding balances.
If you are not using insurance, you will be sent an invoice after each session for the outstanding balance. Please ensure prompt payment so that this does not impact scheduling your next appointment.
What is the cancellation policy?
We have a 24-hour cancellation policy. In order to avoid a charge for a late cancellation, please give our office notice of at least one business day (by Friday for Monday appointments).
Please note that any appointments canceled less than 24 hours will be subject to a $50 cancellation fee, which will not be covered by insurance and will be billed to the client separately.